AutoFix TechnologyCast

Chris Cotton [00:00:00]:
It's time for the Autofix Technology Cast. Here's your host, Chris Cotton. Hey, everybody, this is Chris Cotton with the Autofix Technology Cast. I'm here today with Laura Tierney from Shoplon and we're going to talk about all things Shoploaner. And from my side of it, I'm, I'm taking it that we are interested in a loaner program, which we are for the new shop. For those of you that are first time listeners or haven't done it, we recently purchased another shop about five, six months ago. And we're. The dust is settled and we're.

Chris Cotton [00:00:41]:
And we're finally ready to do that. So thanks, Laura, for taking time out of your day. I appreciate you. I noticed the, you're not standing up again, but the, the, the green shirt with Slantia there, big. There you go.

Laura Tierney [00:00:58]:
Yeah, there you go. I was actually trying to hide it. I should have worn a shirt with my own logo on it, I guess. But.

Chris Cotton [00:01:04]:
No, that's all right.

Laura Tierney [00:01:05]:
That time of year.

Chris Cotton [00:01:06]:
Yeah, just be comfortable. Nice. I bought a really, really nice shirt for St Patrick's Day this year. It, it's, they call it Irish camouflage. So it's, it has like little shamrocks all over it. So nice. We're ready to go. And just for those that know, my wife Kimberly's been doing, I guess they call it Irish on shoot on Duo.

Chris Cotton [00:01:35]:
So she's finished the course. She's gone through the whole course of Duo learning Irish. So she's pretty good at reading it and picking it out. Not so much at speaking it, but.

Laura Tierney [00:01:44]:
Anyway, yeah, it's pretty tough, some of those Gaelic words. Yeah. So. Well, thanks for having me today and I appreciate the opportunity to be able to talk to everybody about Shop vehicles, loaner vehicles, rental vehicles, however you want to spin it to make it work for you. I have a lot of information about those things and hopefully I can share some important stuff.

Chris Cotton [00:02:10]:
Yeah, let's go ahead and give. Why don't you go ahead and give your information how people can find you or request more information and then we'll do it again at the end.

Laura Tierney [00:02:19]:
Okay, it sounds good. So again, my name is Laura Tierney. My company's name is Shoploaner. And you can find us on the Internet by going to www.shoploaner.com. our phone number, if you wanted to call me directly, is 513-334-1-056.

Chris Cotton [00:02:38]:
So again, thank you so much for taking time out of your day. One of the things that I noticed is it seems like all shops are individual, but their program is also individual. Like, there's 200,000 shops out there. I feel like there's 200,000 different ways to do this and maybe some wrong ways and some great ways. Can you tell me some no no's, like starting out?

Laura Tierney [00:03:00]:
Well, I mean, I think the biggest thing is, is, you know, don't grab your personal vehicle that's insured under your personal insurance and hand the keys to somebody to drive it when they're one of your repair shop customers. I think that's one of the biggest things that I see shop owners do when it's just like a one, one car situation and they think, oh, it's fine. You know, you worked really hard to create this business, this shop for yourself, and you want to protect yourself from liability. And so I would say using your personal vehicle and letting someone drive it as a customer of your shop would be a no, no, in my opinion. So, you know, one of the first things you're going to want to do is see if you can acquire a couple vehicles. And people always ask me how to do that. And it's. Again, it's up to you however your business wants to do it.

Laura Tierney [00:04:03]:
But the. I always tell people there's typically cars that come into a shop. Sorry.

Chris Cotton [00:04:12]:
No, it's all right.

Laura Tierney [00:04:13]:
You want me to start over?

Chris Cotton [00:04:15]:
No, you can keep going. That's fine. Or if it happens again, you can just stop and we'll let it pause and then go. But just keep going.

Laura Tierney [00:04:21]:
All right. So typically what I tell people to do is to, if you have somebody that doesn't fix a car, shops tend to acquire cars that someone doesn't want to fix. They'll sign the title over to you or something like that. Go ahead and keep that car, fix it up and turn it into a shop vehicle that you can loan out or rent to someone else. I think it's a great way to get cars. Now, I have other shops that decide that they want to go get a leased vehicle because the maintenance is included on that car, and they just write it into the cost of having loaner cars, just to go get a leased vehicle and use that car for a loaner car. So there's all different ways to do it, but that's the first thing you're going to need to do. Find a car that's not your personal vehicle to use for the loaner or rental.

Chris Cotton [00:05:11]:
Right. And so why should repair shops have loaner vehicles?

Laura Tierney [00:05:16]:
Well, honestly, the best reason to have a loaner car is because it's a Great way to secure a sale. I mean, that's the number one reason that people are going to, as a shop owner, want to have a vehicle. Because when you have that car to offer, you know, and you have a customer that's kind of not dragging their feet, maybe they don't want to give up their vehicle for a long period of time. If you can make it easy for them and put them in a different car and they can turn their car over to you for a couple days, I think you're going to. You're going to be more successful securing that sale. And then statistics show that once they're in that car, they're going to be a lot more likely to approve additional work. So if you put someone in a loaner car, maybe they just started out with something that wasn't going to be a major repair. But then you do the diagnostics on the car and you find out that, hey, we have two or three things that maybe don't necessarily need to be fixed today.

Laura Tierney [00:06:15]:
But you approach that customer and say, hey, you know, like, looks like we could do your brakes. You're going to need them in the next six months anyway. I feel like customers, again, are going to be a lot more likely to let you keep their car and do that additional work if they're not strapped to get their own vehicle back. And by putting them in a replacement vehicle, you're going to free up their schedule and their time. You know, they're not going to be in such a hurry to come back and to get that their vehicle back.

Chris Cotton [00:06:46]:
Right. And you already talked about, okay, getting get a vehicle in order to start the program. But what other things should shop owners have in place to start their loaner program?

Laura Tierney [00:06:57]:
Well, once you get that vehicle, you're going to want to get it insured. And there's a couple different ways to do it. So some people will call their shopkeeper insurance and they'll get something added to their policy to have a vehicle. So you can call that insurance company and see if that's possibility for you. Another way to do it, which, you know, I've heard from a lot of people is a very economical way to do it, is you're going to call an insurance company that offers insurance specifically for that type of used vehicle. So the one. And again, I'll go ahead and give them a plug, but the one company that I know does it for sure is a company called Lancer. They specifically do loaner vehicles or rental vehicles for shop owners.

Laura Tierney [00:07:41]:
And again, it's a less expensive way to do it. Because when you loan or rent this vehicle out, you're going to have the driver fill out a document, a legal document, saying that they're responsible for the vehicle and their insurance is first and foremost. So you're transferring liability to them and their insurance first. So these insurance companies that insure loaner rental cars, they're only insuring it above and beyond that, if that makes sense. So it's a less expensive way. And again, there's not a lot of companies that I know that do it, but that is a company that typically will insure vehicles that are loaner or rentals for shop owners specifically.

Chris Cotton [00:08:25]:
So I never thought of, I always thought of the loaner as a loaner and nothing else. But in here, in the notes you say there are other ways to make money for that other than a loaner vehicle. What else can you do with that?

Laura Tierney [00:08:42]:
Well, I'm going to tell you the number one thing that I would say is you're going to secure that sale. And if it's a high ticket sale, it's probably going to be a courtesy loaner, meaning you're not going to charge the customer. However, you're going to have customers that when they find out you have these vehicles to offer, they're going to ask for them whether they qualify or not. So one thing that you might think about doing is if their repair doesn't meet a certain threshold, you offer that vehicle more as a rental vehicle. Saying we offer this for people who are having multi day repairs over set dollar amount. However, if you are interested, you can rent it for X number of dollars a day and typically that's less than them trying to go get a rental vehicle. And a lot of times that's a way that again, if you're not getting that big ticket sale, you can make up for it by adding a daily charge. There's another really good way to do it and this is really popular out there right now.

Laura Tierney [00:09:43]:
People buy cars from CarMax, Carvana and they offer typically a warranty when you buy those cars. If you do any of that warranty work. I think one of them, one of the companies for example is called Silver Rock. So if you do work for that warranty company, you can put a customer in a replacement vehicle and charge that company just like you were putting them in a rental car from Enterprise.

Chris Cotton [00:10:11]:
Okay.

Laura Tierney [00:10:11]:
And use your own vehicle. And instead of paying Enterprise that money, you collect it and send the rental. You know, we can make it so that your rental or loaner agreement shows those dollar charges on there and you have document that you can send off in order to get payment from those companies.

Chris Cotton [00:10:28]:
Oh, that is awesome. I never, I never even thought of that.

Laura Tierney [00:10:32]:
And anybody out there that's body shop customer, 100%. I mean, people in the body shop world, people expect to get a vehicle when they have a body shop repair. So it's very similar. And again, instead of sending them off, you can, you can put them in a replacement vehicle and, and use your own vehicle to get that revenue.

Chris Cotton [00:10:54]:
And so this is a random question, but should the loaner vehicles be wrapped in the company stuff? Should they not be wrapped? Do you have a preference on that?

Laura Tierney [00:11:03]:
I'm in. I'm into marketing and sales and I 100% would do that unless for some reason your insurance company or something says you can't do it. But I feel like it's a great marketing tool to put on there that it is your, you know, loaner vehicle. Now again, if you don't plan on keeping these vehicles long term, it might be, you know, something you don't want to invest in. But I think it's a great marketing tool to let people know that you have them. I mean, I'd put it on your website. You know, people, people pass up a shop and drive right by it to go to another shop that has a loaner car.

Chris Cotton [00:11:41]:
1, 100%. And I also would say that you should put a. I don't know what the right term is. I have a. I have a lot of clients that have loaner vehicles, and some of them have gotten a lot of business because they have loaner vehicles that have like a 10 passenger van. Because some families out there have, you know, six, eight, 10 people in it and they have to have a van with a lot of seats in order to do that. And, you know, I can think of about five or six instances where that's paid off in their advantage. Or they've rented.

Chris Cotton [00:12:16]:
This might not be the best way to do it. They've rented a van from Enterprise or somebody that was big enough that they could put the customer in and got like a $4,000 job when. When other people wouldn't do it.

Laura Tierney [00:12:29]:
Right. I mean, if you're. You got a minivan that's nearing the end of its life with your family, don't sell it. But, you know, sell it to your shop and let them use it for a loaner vehicle because it will be a very popular vehicle in your fleet that people will ask for.

Chris Cotton [00:12:47]:
So who's a good candidate for a loaner car?

Laura Tierney [00:12:51]:
Well, you know, I always say, like, first off, let's make sure that they, they have a repair that qualifies them for the car. We've already talked to that. I would not put somebody in the car that's coming in for an oil change and, you know, tire rotation. But other than that, you know, I think you're going to look at that customer and say, you know, do they have full coverage insurance? And you're going to ask them that, you're going to ask them to produce a document, a card that says that they have that as well. But you're also going to take a kind, in my opinion, a look at their vehicle because a customer that doesn't have a nicer vehicle, that doesn't take care of their vehicle, I would not put them in my car just because they're going to treat your car probably worse than they treat their own car. So if you look at their car and it looks like they don't take care of it, it's not a very nice vehicle. I personally would pass on that customer in my car. And also when customers have lower end cars, more likely that they're not going to have the full coverage insurance.

Laura Tierney [00:13:57]:
And so that to me is a no, no. I will tell you that one of the things that we're rolling out very soon, we're going to put some of our first pilot customers on it this week. So by the time this podcast has aired, hopefully we have some success with this. We're going to offer as part of our program a daily coverage. It's called an ldw, a Lost Damage Waiver, meaning if a customer doesn't have full coverage, or maybe they don't even want to use their coverage for your car, they can pay for this daily. And again, it's not insurance. It's basically a product that if your vehicle is damaged, it covers first before they can claim on their insurance or your insurance. And it's been a product that we've had many people asking us for for many years because you will get the customer from time to time that takes great care of the car.

Laura Tierney [00:14:56]:
They're keeping an older vehicle on the road because that's what they want to do, but they may not carry full coverage on that vehicle just because of its value. So it's going to be a great option for shop owners to say, wow, I want to put you in a car, but you don't have the right kind of insurance coverage. However, if you're willing to pay this daily coverage, you can drive my car and we're going to Take care of the whole process for the shop owners.

Chris Cotton [00:15:25]:
Oh, that's really good. Be interested to hear more about that whenever it comes out. So when we're looking at the process and then I kind of want to get from you the process first and then tell me how your software fits into it. Like, take me through the process of getting the customer in a loaner car from, I guess from like the time they call till the time they pay for an invoice and leave.

Laura Tierney [00:15:52]:
Okay, sounds great. So we have one particular screen on our software. It's a reservation grid. I love that screen because it gives everybody a great visual of what vehicles are available, what vehicles are out with customers, and what vehicles are reserved. It's also a screen that you can click on and you can do all kinds of stuff right from that, from that page. So you would then click on the grid for the vehicle and the date and you would reserve that car. I like doing it that way because again, let's get back to the mom that you're promising that minivan to. You know, she shows up in your shop with four kids and you don't have a vehicle to put her in.

Laura Tierney [00:16:32]:
That's worse than you never having the car in the first place. So you're going to reserve that vehicle. When you do that, you just need their name and phone number. And when you save the reservation, it's going to automatically send them a notification via text and email for them to fill out the information for the use of the vehicle. Now it's going to walk them through all their, all the typical things that you would need to do to drive someone else's car. So name, address, driver's license information, their insurance information, and they're going to also be required to add a photo of both of those things. So they're going to have to upload a photo of their driver's license as well as their insurance. And then one of our optional features would be them adding their own credit card to that.

Laura Tierney [00:17:20]:
And again, what that allows a shop owner to do is to do a pre authorization on their card, make sure that they have a valid credit card with, you know, available credit. Most shop owners, if they're going to do that, they do about $50 pre authorization.

Chris Cotton [00:17:35]:
Okay.

Laura Tierney [00:17:35]:
Now we're not charging their card anything. We're just making sure they have a credit card with $50 of credit on it. When we do that, it also creates a token so that you can charge for incidentals or maybe down the road for like tolls, parking tickets, fines. Okay. So they enter all this information, they're going to tick a few boxes to agree to your terms and conditions. They can also read your full agreement. I would say like maybe 0%, 0.1% of the population is going to read that full legal agreement, but at least we have them walk through the process where they're like ticking these boxes that they're agreeing to your most important rules and then they're going to sign on their own device. Once they complete that, by the way, they can't skip any of the important information that you say they have to fill out.

Laura Tierney [00:18:27]:
So it's going to have to be completed before it comes back to you. It will come back into our system and you can review that information. However, I would say most shops aren't sitting around reviewing information until the customer comes in. When that happens, if my opinion the best way to do it is to grab an iPad or a tablet, pull it up on that so that you can actually walk out to the vehicle with the customer again, you're going to review that they have entered valid information. They've added picture of their driver's license, their, their insurance card that matches what they told you. And then with our program, you can make sure that any kind of damage that would be on your vehicle is up to date. You can also do walk around photos, like time sensitive pictures of the car. This is what the car looked like when we gave you the keys.

Laura Tierney [00:19:22]:
Then you're going to save, when you save the document, it's going to create a signed PDF in the, in the system for you. You're going to have that saved document in there. It's going to email a copy of that document to your customer. So now they have that PDF in their email. You can always send it to the printer if you need to. It's going to move your car from our available list to the rented list. So organization wise, now you know this car is not available until this due date. It just kind of helps shop owners keep track of who has the car for how long and all that, which doesn't seem like it would be a big thing, but it actually is one of the number one problems that shops have.

Laura Tierney [00:20:02]:
They start to forget who has the car when it's coming back. So it, it does that for you. And then like I said, now the customer has the car, they have their document, they drive the car for however long. When they come back, you're gonna go through a return process. You can do it on your desktop, you can do it on an iPad or tablet, but it's basically Gonna walk you through some questions like the new odometer, the new fuel level, did you look for damage, all that kind of stuff. And then it's gonna give you options of like when you're looking at this vehicle, you know, if they didn't replace the fuel, for example. One of our things that our system does, when you put your vehicles in, if you put the fuel tank capacity in, it will automatically calculate based on that size of that fuel tank. If the car was full when it left and now it's half, it will tell you how many gallons of gas they're short.

Laura Tierney [00:20:53]:
And you have a price per gallon in the settings, it will do that calculation for you so that if you do want to charge a customer, you have that option to charge. You can charge through our system with a credit card or, you know, if you don't want to do that, we don't. Again, we're not trying to force people to like use our system to be a point of sale. If you have an easy way to charge them through your own shop, add it into a sublet on the, you know, repair order, however you want to do it. But we're going to help you calculate anything you might want to charge them for. For as far as dentals, that is the checkout and the check in process. Besides that, we are tracking every bit of data that goes along with that. So, you know, if you look at a vehicle, you're going to be able to look up the full history on it.

Laura Tierney [00:21:42]:
You're going to be able to see who was driving it, you know, three months ago and where their agreements are and all. Anything, anything that you could ever think of that would go along with having this fleet of vehicles, we're going to record it and we're going to be able to give you that information back.

Chris Cotton [00:21:58]:
Is there two questions? The first one is we use TechMetric. So how does TechMetric and your program work together for that?

Laura Tierney [00:22:09]:
Yeah, so TechMetric is one that we have that's probably our most popular integration at this point. And it's really nice because if you sign up for techmetric integration with us, the first thing that happens is it's going to sync your customer database with our program and then from there it's a live API. So if you have an open RO when you go to send a customer out, you can search them, search for them in our system by name or by RO number. So put in that RO number, it's going to auto populate whatever we can pull from textmetric into the system. And even if you're sending the customer that text link to fill it out. It's going to keep them from having to do double data as well, because we're going to pull it for them there. The second integration point from them is if you're familiar with techmetric, when you make an appointment for someone, there is a box, and within that box there's smaller tick boxes that ask you if that customer is going to be a waiter, they want a ride, or possibly a loaner vehicle. If you tick the box that they are going to want a loaner vehicle, it will actually populate a list in our reservation section of customers who have requested a loaner vehicle.

Laura Tierney [00:23:26]:
And again, it just cuts down on the work from you because what will happen is you can then instead of searching for them when you're creating reservation, you literally just click on their name and you're going to assign them a vehicle. Now, I always tell people loaner cars are not an exact science. So just because someone requests a vehicle at the time of their reservation, we're not going to assign the vehicle. That's, that's your decision. Because again, there could possibly be no vehicle available. They don't qualify. All different reasons. So if they're on that list of unassigned reservations, you just click their name, you assign them a car, and then they will receive the link to, to fill out the information.

Chris Cotton [00:24:10]:
Awesome.

Laura Tierney [00:24:11]:
And then. Oh, there's one other thing we do pull. Sorry, One other thing we do pull is we are going to pull some data from your ROS into our reports to try to give you some good metrics on whether or not you're giving your loaner cards to the right customers. So we're going to pull your RO totals and I think it breaks it down into different categories like labor, parts, et cetera.

Chris Cotton [00:24:34]:
Okay, interesting. Yeah, that would be interesting to be on the program and see that and go from there. So do you also have a tracking feature? Is there a way to track your vehicle once it leaves?

Laura Tierney [00:24:45]:
Yes, we do. So we have. Currently we're working with a company called geotab as a third party and we're, we're going to introduce some other ones as well, but it would work the same either way. But basically it's a plugin device and typically we can pull the GPS location of that. Typically that just comes off the device itself. With the GPS location, we can set up out of bounds, we'll put a geofence around your shop and then we can set up out of bounds alerts, things like speeding alerts, just from where the device is and how fast the device is moving. Now the way we run it now, we also offer some, there's different price points for these things, but we offer the ability to pull data right off the car. And the thing that appeals to most customers about that is that you can usually pull the odometer in the fuel level and then that just facilitates the checkout and the check in process because we can record, record the actual odometer and the actual fuel level.

Laura Tierney [00:25:54]:
Rather than saying, you know, it's half a tank, it'll say 7.5 gallons right on the, right on the screen. But also on, also on the customer's document they get, it will actually have a recorded fuel amount. So then when they return the vehicle, if it's not at the same fuel level again, we can pull the, the return fuel amount. And if it doesn't match up, we're going to do the math for you to tell you how much they're short and how much they should pay you if they didn't replace the fuel.

Chris Cotton [00:26:25]:
So that, so this is a funny, I don't know funny, but I was talking to a group of shop owners of the week before last we had a peer group meeting and we talked about their loaners and their loaner programs. And so some of them were like, hey, we always send it out with a full tank and want it back with a full tank. And then people are like, well, we don't really care, we just send it out and then it comes back out, comes back. And then one of the guys was, well, we send it out with a quarter of a tank because we know if it's got a quarter of a tank in it, they're going to fill it up or have to put gas in it before they bring it back. So it's, it seems to be all, all different ways to do that program for sure.

Laura Tierney [00:27:08]:
You know what, I would agree with that method probably the most where you don't, you don't fill it up and you ask people to replace the fuel but never fill it up yourself because then you're going to get burned for a whole tank of gas. If you always keep it at a half or less, you at least if they don't put fuel in it, you're not getting burned for a whole tank of gas. And honestly, as long as it's a quarter tank, then when it leaves, like you said, they're probably, if they drive it at all, they're going to have to put fuel in it. You might come out ahead there you Go.

Chris Cotton [00:27:41]:
Maybe so. So it's just interesting. We'll have to see how that goes. So one of the other questions that I get all the time, and probably you do, too. Should these other cars be in an llc? What. How do you tag them? What do you do with those? Or register?

Laura Tierney [00:27:55]:
So there's two different philosophies, and one is, you know, to keep them owned by the shop. And that's again, I'm not a lawyer and I'm not an insurance agent, and I'm not an accountant. But the reason that you would do that is because setting up a separate business is going to cost money for you to do that. But if you do it that way, make sure that the vehicles are, you know, titled to the shop and they're also insured correctly to the shop, that there's no liability. You know, that's the. That's the reason that people are going to set up a separate llc, and I call it a separate rental llc. And again, the reason that people do that is, again, you want to try to shift the liability away from your shop if something happens with these cars. So that's why, again, that's why most people do set up the separate llc.

Laura Tierney [00:28:42]:
But it's. If you do it that way, again, make sure they're titled in the name of the LLC and that they're insured that way. And then when we help people that have done it that way, we want to make sure that when this. Again, we're creating a legal contract for someone to drive your car. So we want to make sure that we have the name of that LLC on that contract. And basically what we're saying is, you know, if I'm your customer, Laura Tierney is renting a car not from your shop, but from your rental company. And the only place that your shop should come into play is if you decide to credit them back the daily rental cost, which, by the way, I would. 100%, even if it's a courtesy show that there's a daily rate that that customer would be paying, but the shop is actually paying it for them.

Laura Tierney [00:29:35]:
You want to show that there's a transaction taking place rather than you just don't want it to look like, hey, I'm just letting Laura borrow my car. Because whether. Whether your shop owns a car or the LLC owns a car car, when you. When you make it look like someone's just borrowing your car now, you don't have a really good contract anymore, but you also, if you have an insurance company, they come back, they're. They're looking for ways to pick apart that contract. And so by not putting a rate on there, you know, that insurance company might cover their driver as a rent driving a rental car, but if they think they just borrowed your car, you might start to run into some problems where that car is no longer covered by the driver's insurance, if that makes sense. So, yeah, that is one thing I always recommend.

Chris Cotton [00:30:28]:
It makes perfect sense. And I always tell my clients, my coaching clients, we want, we want to build value for our services. So if we wash the car, we want to put the car wash on there. If we have a loaner, we want to put the, the loaner on there and then do a discount or customer courtesy discount at the bottom. That way they see and they actually feel the value for what we're doing 100%. Well, gosh, we've burned 30 minutes already and I think we got everybody quite a bit of information. So my question to you would be, do you have any final words? And then again, tell everybody how to get a hold of you and then we'll wrap this thing up.

Laura Tierney [00:31:10]:
Well, I don't ever push anyone to signing up for loaner cars or rental cars if it's something that you don't think you want to do. However, if it's something that you are thinking about, we can definitely help you out and hopefully give you a little bit of peace of mind that you're doing it the right way, you're following a process and you're not just handing your friends the keys and letting them drive your personal car. We want to set up a process where someone does have to fill out the information, they have to sign on the dotted line and we're going to help do our best to give you what you need to be protected. If you're thinking about loaner cars or rental cars, you already have them and you're thinking that you need an easier way to manage them. You can just go to our website, shoploader.com you can request a trial or a demo on there. It'll ask you to put in a little bit of information about you and your shop. And you're going to get an email back from me and it's going to have a link to my calendar and I can do a quick zoom call with you and just give you a quick run through. Or if you'd rather just call us, you can call me at 513-334-1056 and my name is Laura Tierney from Shop Loaner.

Chris Cotton [00:32:26]:
Awesome. Thank you so much, Laura. It's been a pleasure having you and have a great St. Patrick's Day when it comes up here a couple weeks.

Laura Tierney [00:32:34]:
Yeah, thank you and I appreciate you having me on your podcast.

Chris Cotton [00:32:41]:
That wraps up this episode of the Autofix Technology Cast. Thanks for tuning in and being part of the conversation about the tools and technology driving the auto repair industry forward. A special thank you to our sponsor Cinch for making this podcast possible. Remember, Cinch isn't just just a tool, it's a game changer for your shop's customer retention and outreach. I use it in my shop and I know it can help yours too. Don't forget to check out Cinch IO Autofix to claim your free onboarding, a three thousand dollar value and as always, rise and grind folks. I want you to keep pushing forward, stay on the cutting edge and keep your mindset positive. Together we'll keep driving success in the auto repair industry.

Chris Cotton [00:33:16]:
Until next time, take care and keep thriving.